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To facilitate tracking and expedite your order, items are assigned a Return Material Authorization Tracking number after completing this form. To readily identify your package, please display this RMA Tracking number on the shipping label, and include it on all corresponding documentation.

Primary Contact:

Separate mulitple emails with a ",". For example john_smith@example.com, sheila.e@example.com

Bill To Information:

If known. If purchased from a distributor, please contact the distributor to expedite this repair.

Ship To Information:

Broker Information:

If you are shipping outside of the United States, you must provide a shipping broker.

Do not use this form to return any type of ink or cleaner (cartridges are excluded)

Matthews Marking Systems provides a flat rate repair for Ink-Jet Printheads and Ink Systems. We will refurbish your equipment and get it back into service with you as quickly as possible. All this work including parts and labor is covered by one low, flat rate! The anticipated lead time is two weeks from receipt of equipment. A valid purchase order or credit card is required.

Please use the pictures associated with our equipment to help identify your repair.

Ink-Jet Printhead Repair:

7V Standard Head (both 14mm and 28mm)

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

16V Standard Head (both 32mm and 64mm)

  • Unit #1 Price: $900


    • Please be specific

    Unit #2 Price: $900


    • Please be specific

    Unit #3 Price: $900


    • Please be specific

    Unit #4 Price: $900


    • Please be specific

    Unit #5 Price: $900


    • Please be specific

    Unit #6 Price: $900


    • Please be specific

    Unit #7 Price: $900


    • Please be specific

    Unit #8 Price: $900


    • Please be specific

Single Valve

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


    • Please be specific

7V 8000/8000+ Printhead

  • Unit #1 Price: $600


    • Please be specific

    Unit #2 Price: $600


    • Please be specific

    Unit #3 Price: $600


    • Please be specific

    Unit #4 Price: $600


    • Please be specific

    Unit #5 Price: $600


    • Please be specific

    Unit #6 Price: $600


    • Please be specific

    Unit #7 Price: $600


    • Please be specific

    Unit #8 Price: $600


    • Please be specific

    Unit #9 Price: $600


    • Please be specific

    Unit #10 Price: $600


    • Please be specific

    Unit #11 Price: $600


    • Please be specific

    Unit #12 Price: $600


    • Please be specific

    Unit #13 Price: $600


    • Please be specific

    Unit #14 Price: $600


    • Please be specific

    Unit #15 Price: $600


    • Please be specific

16 V8000/8000+ Printhead

  • Unit #1 Price: $900


    • Please be specific

    Unit #2 Price: $900


    • Please be specific

    Unit #3 Price: $900


    • Please be specific

    Unit #4 Price: $900


    • Please be specific

    Unit #5 Price: $900


    • Please be specific

    Unit #6 Price: $900


    • Please be specific

    Unit #7 Price: $900


    • Please be specific

    Unit #8 Price: $900


    • Please be specific

    Unit #9 Price: $900


    • Please be specific

    Unit #10 Price: $900


    • Please be specific

    Unit #11 Price: $900


    • Please be specific

    Unit #12 Price: $900


    • Please be specific

    Unit #13 Price: $900


    • Please be specific

    Unit #14 Price: $900


    • Please be specific

    Unit #15 Price: $900


    • Please be specific

32 V8000/8000+ Printhead

  • Unit #1 Price: $1000


    • Please be specific

    Unit #2 Price: $1000


    • Please be specific

    Unit #3 Price: $1000


    • Please be specific

    Unit #4 Price: $1000


    • Please be specific

    Unit #5 Price: $1000


    • Please be specific

    Unit #6 Price: $1000


    • Please be specific

    Unit #7 Price: $1000


    • Please be specific

    Unit #8 Price: $1000


    • Please be specific

    Unit #9 Price: $1000


    • Please be specific

    Unit #10 Price: $1000


    • Please be specific

    Unit #11 Price: $1000


    • Please be specific

    Unit #12 Price: $1000


    • Please be specific

    Unit #13 Price: $1000


    • Please be specific

    Unit #14 Price: $1000


    • Please be specific

    Unit #15 Price: $1000


    • Please be specific

T-Series T-50 or T-50E

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

T-100 or T-100 E

E or enhanced printers have longer throw distance, can print at higher speeds, and generally require less maintenance.

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

L-1

  • Unit #1 Price: $400


    • Please be specific

    Unit #2 Price: $400


    • Please be specific

    Unit #3 Price: $400


    • Please be specific

    Unit #4 Price: $400


    • Please be specific

    Unit #5 Price: $400


    • Please be specific

    Unit #6 Price: $400


    • Please be specific

    Unit #7 Price: $400


    • Please be specific

    Unit #8 Price: $400


    • Please be specific

L-12

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

L-25

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

L-50

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


    • Please be specific

    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


    • Please be specific

    Unit #8 Price: $1200


    • Please be specific

Ink Systems Repair:

ABIS-Active Bulk Ink System

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

ACIS

  • Unit #1 Price: $750


    • Please be specific

    Unit #2 Price: $750


    • Please be specific

    Unit #3 Price: $750


    • Please be specific

    Unit #4 Price: $750


    • Please be specific

    Unit #5 Price: $750


    • Please be specific

    Unit #6 Price: $750


    • Please be specific

    Unit #7 Price: $750


    • Please be specific

    Unit #8 Price: $750


    • Please be specific

Flowjet

  • Unit #1 Price: $1200


    • Please be specific

    Unit #2 Price: $1200


    • Please be specific

    Unit #3 Price: $1200


    • Please be specific

    Unit #4 Price: $1200


    • Please be specific

    Unit #5 Price: $1200


    • Please be specific

    Unit #6 Price: $1200


    • Please be specific

    Unit #7 Price: $1200


    • Please be specific

    Unit #8 Price: $1200


    • Please be specific

Large Capacity Ink System

  • Unit #1 Price: $1045


    • Please be specific

    Unit #2 Price: $1045


    • Please be specific

    Unit #3 Price: $1045


    • Please be specific

    Unit #4 Price: $1045


    • Please be specific

    Unit #5 Price: $1045


    • Please be specific

    Unit #6 Price: $1045


    • Please be specific

    Unit #7 Price: $1045


    • Please be specific

    Unit #8 Price: $1045


    • Please be specific

LP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

HP Ink Supply

  • Unit #1 Price: $350


    • Please be specific

    Unit #2 Price: $350


    • Please be specific

    Unit #3 Price: $350


    • Please be specific

    Unit #4 Price: $350


    • Please be specific

    Unit #5 Price: $350


    • Please be specific

    Unit #6 Price: $350


    • Please be specific

    Unit #7 Price: $350


    • Please be specific

    Unit #8 Price: $350


    • Please be specific

Controller Repairs:

  • IN WARRANTY (within 1 year of ship date)
    • Matthews will replace the controller and all of the installed licenses free of charge as long as there is no physical damage to the controller. In the case of physical damage, Matthews' customers will need to purchase a new controller and the licenses will then be transferred to it free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Email the P.O. to MMS-insidesales.com. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back, provided there is no physical damage.
  • OUT OF WARRANTY
    • If there are no licenses on your controller, you will need to purchase a new controller. We do not need the failed unit sent back as we do not repair controllers. Email your PO to MMS-insidesales.com.
    • If licenses have been installed on the controller, complete the information on this form to obtain an RMA No. Send the unit back and email your PO to MMS-insidesales.com. After we receive the failed unit back, all licenses from the failed unit will be transferred to the new one prior to shipment. Only a new controller will be billed, and Matthews will transfer your licenses free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back. Email your P.O. to MMS-insidesales.com.

SX32

  • Unit #1 Price: $1750


    • Please be specific

    Unit #2 Price: $1750


    • Please be specific

    Unit #3 Price: $1750


    • Please be specific

    Unit #4 Price: $1750


    • Please be specific

    Unit #5 Price: $1750


    • Please be specific

    Unit #6 Price: $1750


    • Please be specific

    Unit #7 Price: $1750


    • Please be specific

    Unit #8 Price: $1750


    • Please be specific

Viajet L-Link

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

Viajet V-Link

  • Unit #1 Price: $500


    • Please be specific

    Unit #2 Price: $500


    • Please be specific

    Unit #3 Price: $500


    • Please be specific

    Unit #4 Price: $500


    • Please be specific

    Unit #5 Price: $500


    • Please be specific

    Unit #6 Price: $500


    • Please be specific

    Unit #7 Price: $500


    • Please be specific

    Unit #8 Price: $500


    • Please be specific

V-84i

  • Unit #1 Price: $2000


    • Please be specific

    Unit #2 Price: $2000


    • Please be specific

    Unit #3 Price: $2000


    • Please be specific

    Unit #4 Price: $2000


    • Please be specific

    Unit #5 Price: $2000


    • Please be specific

    Unit #6 Price: $2000


    • Please be specific

    Unit #7 Price: $2000


    • Please be specific

    Unit #8 Price: $2000


    • Please be specific

MPERIA® Controllers,and Laser repairs will require estimates. Quotations will be provided one week after receipt of the product. A valid Purchase Order will be required to complete repair. The cost determined upon evaluation of the equipment and estimated repair lead time will be included in the quotation.

MPERIA® Controllers Repair:

  • IN WARRANTY (within 1 year of ship date)
    • Matthews will replace the controller and all of the installed licenses free of charge as long as there is no physical damage to the controller. In the case of physical damage, Matthews' customers will need to purchase a new controller and the licenses will then be transferred to it free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Email the P.O. to MMS-insidesales.com. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back, provided there is no physical damage.
  • OUT OF WARRANTY
    • If there are no licenses on your controller, you will need to purchase a new controller. We do not need the failed unit sent back as we do not repair controllers. Email your PO to MMS-insidesales.com.
    • If licenses have been installed on the controller, complete the information on this form to obtain an RMA No. Send the unit back and email your PO to MMS-insidesales.com. After we receive the failed unit back, all licenses from the failed unit will be transferred to the new one prior to shipment. Only a new controller will be billed, and Matthews will transfer your licenses free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
    • If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back. Email your P.O. to MMS-insidesales.com.

MPERIA® Lite Controller

  • Unit #1


    • Please be specific

    • Located on the back of the Controller.

    Unit #2


    • Please be specific

    • Located on the back of the Controller.

    Unit #3


    • Please be specific

    • Located on the back of the Controller.

    Unit #4


    • Please be specific

    • Located on the back of the Controller.

    Unit #5


    • Please be specific

    • Located on the back of the Controller.

    Unit #6


    • Please be specific

    • Located on the back of the Controller.

    Unit #7