How May We Help You?

Explore Our Support Center

Contact Us

Americas Support

Phone: 1 800.775.7775
After Hours: 1 412.365.TECH (8324)
Fax: 1 412.665.2550
Customer Service:
Tech Support:
Hours: Mon – Fri 8:00 am – 5:00 pm ET

EMEA Support

Phone: +49 8052 95 11 0
Fax: +49 8052 95 11 111
Customer Service:
Hours: Mon – Thu: 8:00 am – 5:00 pm | Fri: 8:00 am – 2:30 pm CET

APAC Support

Phone: +6037 717 4789
Tech Support:
Hours: Monday – Friday 10:00 am – 6:00 pm MYT

Support and Safety Documents

Matthews is committed to providing superior support and service. Find more information regarding our product line by downloading our product data sheets, ink data sheets and safety data sheets. Please select the support document type, country, and language desired.

Repair Depot

If your equipment requires repairs beyond your ability or know- how, or if you simply don’t have the resources to provide periodic maintenance, let Matthews take care of it at our Repair Depot. With a professionally trained staff of repair technicians, you can rest assured that your equipment has been evaluated, repaired, and tested to perform at peak performance.

Return Authorization Request Form

*A Return Authorization Number is required before sending us your equipment

Onsite Service

Complete our online Service Call Request Form and explore our Service Rates.

Have one of our professional Field Service Engineers come to your site to evaluate a problem or provide routine maintenance. Complete the Service Call Request Form and a service engineer will contact you within 24 hours. Or call the Help Desk number listed above. Ask about our Preventive Maintenance Contracts! Some of the benefits include discounted service rates, discount on parts, and additional on-site training.

Service Call Request Form

Customer Training Classes

Learn from our experts how to properly operate and maintain your Matthews equipment. This is a cost-effective method for training your new employees or for an annual “refresher” course. Training classes are help at our facility in Pittsburgh, PA.

Training Schedule